Service Delivery Manager (Contact Center)

Prime Therapeutics
Any Location, WA
Category Consulting
Remote
Job Description
At Prime Therapeutics, we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Requirements

  • Support clients by operating as the liaison between Member Operations teams
  • Maintain client action logs to drive internal project plans and report results/progress to clients
  • Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction
  • Direct Service Delivery team in the areas of client relations and implementations and team development
  • Work closely with the Member Operations senior leadership team to achieve strategic goals and define and manage the execution and communications around the delivery of medium and large-scale implementations
  • Clarify, manage and prioritize all client requests relative to operational processes in partnership with the Service Excellence team
  • Conduct in-flight and after-action reviews of the performance results and conformance to expectations for initiatives

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Other benefits (refer to Benefits Page)
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