Service Desk Analyst

Pivotal Solutions
Miami, FL
Job Description
Service Desk Analyst to provide technical support and customer service to end users via phone, email, and remote control utilities. Requires 1+ years of service desk experience and strong communication skills.

Requirements

  • 1+ years of service desk/support experience
  • Superior customer service skills
  • Excellent written and verbal communication skills
  • Good judgment and strong attention to detail
  • Ability to problem solve and escalate support requests
  • Knowledge of Microsoft Operating Systems and Office products
  • Ability to work in a team environment
  • Basic knowledge of network administration
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