Service Foreman

MacDonald-Miller Facility Solutions
Seattle, WA
Job Description
At MacDonald-Miller Facility Solutions, we are looking for a Service Foreman to provide excellent customer service while driving operational efficiency. This role reports to Joel Krueger – Seattle Area Operations Manager and is responsible for coaching, mentoring, and training service technicians, as well as providing technical assistance to Sales, Service Coordination, and Technicians.

Requirements

  • Coach, mentor and train service technicians
  • Provide technician guidance regarding maintenance, filter changes, trouble shoot, diagnose, and repair on all equipment and systems associated with the HVAC industry
  • Understand the processes and procedures for major repairs to systems found in commercial HVAC facilities
  • Support safety requirements, investigate injuries, review technician injury records, and work closely with Safety Coordinator
  • Consult with customers regarding resolution of problems
  • Proficient in handling employee disciplinary actions and evaluations in a professional manner
  • Provide technical assistance to Sales, Service Coordination and Technicians
  • Support and implement company policy, procedures, and guidelines
  • Assist crew in setting and obtaining goals and training
  • Understand, accept, and support MacDonald-Miller’s Operating Guidelines, Operational Beliefs and Customer Commitment
  • Perform normal Journey-level HVAC activities and additional tasks as assigned
  • Partner with AOM and service coordination in Planning, assigning, and directing work
  • Recruit, hire and train, assign, schedule, coach, counsel, and discipline employees
  • Assist with Management of staff levels to execute maintenance on time and repairs within performance standards.
  • Recommend professional training and support team members’ professional development

Benefits

  • Salary and benefits administered by the local union
  • Anticipated annual compensation: $130,000–$160,000
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