ServiceNow Developer

Requirements

• 3+ years of hands-on experience developing, configuring, administering, and supporting ServiceNow solutions across modules such as ITSM, CSM, HRSD, ITOM, SPM/ITBM, SecOps, App Engine, Service Portal/Employee Center, or related capabilities.
• 2+ years of experience supporting enterprise or organizational-level ServiceNow implementations, including solution design, workflow/process automation, platform enhancements, release management, maintenance, technical documentation, and customer adoption activities.
• Strong experience with ServiceNow development and scripting using JavaScript and platform scripting components, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Glide APIs, workflows/Flow Designer, and server-side/client-side troubleshooting.
• Experience developing custom applications, service catalog items, portals/workspaces, notifications, approvals, assessments, dashboards, reports, integrations, and automated service workflows within the ServiceNow platform.
• Proficiency with web services and integration technologies, including REST, SOAP, JSON, XML, authentication methods, transform maps, data imports, secure data exchange, error handling, logging, and service orchestration.
• Strong understanding of the ServiceNow data model, CMDB principles, configuration items, table relationships, data normalization, reporting impacts, and platform governance best practices.
• Experience administering or supporting ServiceNow platform operations, including users, groups, roles, update sets, application scopes, platform upgrades, access controls, and domain separation in multi-agency, enterprise, or regulated environments.
• Knowledge of IT service management and related operational processes, including incident, request, problem, change, knowledge, service catalog, asset, configuration, case, and SLA management.
• Experience supporting government, public-sector, regulated, or enterprise customers with structured security, audit, reporting, compliance, and change-management requirements.
• Experience using ServiceNow reporting, dashboards, Performance Analytics, and operational metrics to monitor service performance, SLA compliance, backlog, throughput, and service quality.
• Ability to identify and mitigate platform, integration, security, performance, operational, and data-related risks within enterprise ServiceNow environments.
• Working knowledge of cloud, DevOps, and enterprise infrastructure technologies such as AWS, Azure, VMware, Ansible, CI/CD tooling, monitoring platforms, identity management, and endpoint management preferred.
• Ability to pass applicable government background checks, including Tier 2 or customer-specific public trust/background investigation requirements.
• ServiceNow Certified System Administrator (CSA) certification required.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance