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Site Operation Leader
Planned Companies
Any Location, NJ
Category
Customer Service
Apply for Job
Job Description
A Concierge/Security/Janitorial Site Operation Leader ensures exceptional service is provided to all residents and their guests, engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard.
Requirements
Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere.
Professional background in customer service and hospitality management.
Must be hospitality driven and offer any necessary assistance to clients and guests.
Must be able to coach and mentor team members.
Must possess the ability to multi-task.
Must possess ability to work in a team environment.
Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.
Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service.
Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
Diplomatically handle delicate and challenging client concerns.
Must be well versed in budgetary and cost control responsibilities.
Ability to lift 50 pounds.
Customer service: 5 years (Preferred)
Security experience: 3 years (preferred)
Benefits
Medical
Dental
Vision
Ancillary benefits
401K with employer match
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