Site Operation Leader

Planned Companies
Any Location, NJ
Category Customer Service
Job Description
A Concierge/Security/Janitorial Site Operation Leader ensures exceptional service is provided to all residents and their guests, engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard.

Requirements

  • Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere.
  • Professional background in customer service and hospitality management.
  • Must be hospitality driven and offer any necessary assistance to clients and guests.
  • Must be able to coach and mentor team members.
  • Must possess the ability to multi-task.
  • Must possess ability to work in a team environment.
  • Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.
  • Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
  • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
  • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service.
  • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
  • Diplomatically handle delicate and challenging client concerns.
  • Must be well versed in budgetary and cost control responsibilities.
  • Ability to lift 50 pounds.
  • Customer service: 5 years (Preferred)
  • Security experience: 3 years (preferred)

Benefits

  • Medical
  • Dental
  • Vision
  • Ancillary benefits
  • 401K with employer match
]]>