Specialist III, Adult Education & Literacy Advising - Grant Funded
Lone Star College
LSC-Houston North Greenspoint, TX
Job Description
Job Description
PURPOSE AND SCOPE:
The Specialist III, Advising (AEL Grant) provides initial advising for students on grant-funded programs and certificates specific to workforce, GED or continuing education classes. Registers students in all grant-funded Continuing Education classes. Supports other staff by performing task oriented duties while providing clerical, analytical, administrative, and operational support under general supervision. Work hours are split between LSC-Houston North Greenspoint, LSC-University Center Montgomery and all other LSC campuses and off-site community partner locations where AEL classes are offered.
This is a temporary, grant-funded position. Continuation of the position from one academic year to the next is dependent upon continued grant funding. Professional Development for TWC, HGAC and LSCS is required by the deadline.
ESSENTIAL JOB FUNCTIONS:
Welcome,greet and provide general support to all Adult Education and Literacy(AEL) prospective students and visitors in a polite and professional manner
Advise visitors on available and upcoming orientation and testing session dates and provides detail on eligibility requirements per AEL program
Answer multiple phone lines,takes messages,and/or transfer callers; record messages from voicemail and return phone calls in a timely manner
Registers and drops students for AEL classes including High School Equivalency or GED, English as a Second Language, Workforce Education and Training Certificates and Developmental Education
Provides students with information and proper referrals to available resources and services on campus
Manage and reply to all departmental communications including Remind and any directed to Adult Education and Literacy in a timely manner
Collects and processes necessary documents required to enroll students in AEL High School Equivalency or GED preparation classes; provides students with oral and written instructionsto take the TABE or Tests of Adult Basic Education exam
Provide support to managers and all other AEL staff to ensure efficient operations
Work with the AEL Program Manager to ensure community needs are met
Serve as a backup tester and advisor to assist current and prospective students with eligibility requirements and advising on course selection in a goal-driven environment
Contacts students, instructors and staff regarding class cancellations or postponement
Responsible for other reasonable, related duties asassigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong attention to detail
Ability to use software products
Ability to work on multiple projects
Ability to document expenses
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
Some evenings and weekends may be required
REQUIRED QUALIFICATIONS:
High School Diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
Associate degree or higher
Bilingual (English/Spanish)
Bilingual (English/Vietnamese)
Best Plus 2.0 Administrator certification
Best Literacy Administrator certification
Test of Adult Basic Education (TABE) Administrator certification