Strategic Account Management, Food & Beverage

Block
Boston, MA
Category Marketing
Job Description
We are seeking a Strategic Account Manager to help grow Square's Food and Beverage Strategic Accounts program. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships, with experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management.

Requirements

  • 3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management
  • Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology
  • Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams
  • Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures
  • Excellent storytelling and communication skills, both written and verbal
  • A track record of consistent over performance on key metrics and a proactive, ownership-driven work style
  • Ability to thrive in ambiguity, balancing strategic vision with hands-on execution
  • Restaurant or F&B technology experience is strongly preferred

Benefits

  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
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