Supervisor - Service

MacAllister Machinery Co., Inc.
Saginaw, MI
Job Description
This position will direct and supervise the shop and/or field functions of the relative location, including coordinating and managing work flow, supervising staff, and ensuring compliance with safety regulations.

Requirements

  • Direct and manage the day-to-day shop operations
  • Ensure high quality, efficient repairs and customer service
  • Supervise, coach, train, discipline, and lead the shop's staff
  • Investigate and follow up on service related complaints and vendor invoices
  • Monitor and comply with all safety policies, procedures, guidelines and laws
  • Develop new shop processes to provide high-quality customer service
  • Maintain daily correspondence with staff, customers, suppliers, and Caterpillar
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