Supervisor, MXO Drive Support

DoorDash USA
Tempe, AZ
Category Operations
Job Description
As a Supervisor on the Drive Support Team, you will lead a high-performing team of specialists working the second shift, providing live order support for active Drive Merchants. The role requires an in-office presence at the DoorDash corporate office in Tempe, AZ.

Requirements

  • Lead a team of 15-18 full-time employees
  • Improve internal tools and offshore agents to provide high-quality support
  • Establish and manage team goals and objectives
  • Coordinate daily workflow and adjust resources to meet service-level agreements
  • Create and present impactful reporting on performance

Benefits

  • Premium healthcare
  • Wellness expense reimbursement
  • Paid parental leave
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