System Engineer II (Managed Service Provider)

K Group Companies
Grand Rapids, MI
Category Engineering
Job Description
The Systems Engineer II role focuses on delivering exceptional service to customers by ensuring the seamless operation of technical systems. This position involves analyzing service tickets, troubleshooting issues, and installing/updating hardware and software, with a strong emphasis on customer relationship and project management. The role requires proactive problem-solving and mentorship.

Requirements

  • Strong working knowledge of computer systems, hardware, and software.
  • Experience with network infrastructure (Juniper routers, switches, firewalls).
  • Deployment and administration of Barracuda products (Email Security Gateway, CloudGen Firewall, Web Application Firewall, Backup).

Benefits

  • Competitive base salary
  • Bonus and commission programs
  • Paid Time Off
  • Volunteer Paid Time Off
  • 401k
  • Profit sharing
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