Systems Analyst

Meriplex
Santa Clara, CA
Job Description
The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues, providing customer service while following all SOPs.

Requirements

  • Deliver general workstation support
  • Provide customer specific application support
  • Troubleshoot basic network connectivity and devices/user connectivity
  • Administer incident response system reboots
  • Perform basic OS support
  • Utilize basic Azure support skills
  • Provide first level triage virtual server support to reestablish functionality
  • Driven to follow all SOP to resolve all technical issues
  • Navigate Active Directory to enact distribution groups and create, change, and disable users
  • Perform basic ITIL security to provide basic printing and connectivity support
  • Deliver scripted application support
  • TCP/IP troubleshooting abilities
  • Able to perform basic VPN connectivity issues and password resets
  • Basic end-user email support

Benefits

  • Paid Time Off
  • Health Insurance
  • Retirement Plan
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