Technical Account Manager, Commercial

Pendo.io
San Francisco, NC
Category Accounting
Job Description
Pendo's Technical Account Managers (TAMs) play a critical role in driving customer success by providing advanced technical and strategic guidance to help customers get the most value from Pendo’s platform.

Requirements

  • Manage a portfolio of customers, ensuring they receive exceptional value from Pendo’s solutions.
  • Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
  • Establish strong, influential relationships with internal teams and senior customer stakeholders.
  • Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
  • Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.
  • Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
  • Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
  • Travel occasionally to visit customers on-site.

Benefits

  • Competitive salary
  • Benefits and other reward opportunities
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