Technical Account Manager

Five9
Any Location, CA
Category Accounting
Remote
Job Description
Join Five9 as a Technical Account Manager and play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations. The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with Contact Center Platforms such as Five9, Genesys, Cisco, Nuance, Avaya, Aspect, and NICE.

Requirements

  • 4+ years of contact center operations or related technology experience
  • 2+ years in implementation/consulting services, technical support, and/or sales engineering
  • Strong skills in project management, client relationship management, and technical expertise
  • Contact Center industry experience
  • Strong practical understanding of VoIP applications and its principles
  • Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology
  • Well-versed in Salesforce CRM
  • Outstanding customer facing verbal and written communication skills
  • Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously
  • Willingness to travel occasionally to customer sites
  • B.A./B.S. or equivalent experience

Benefits

  • Health, dental, and vision coverage
  • Short & Long-Term Disability
  • Basic Life Insurance
  • 401k saving plan with employer matching
  • Access to an innovative mental health support platform
  • Generous employee stock purchase plan
  • Paid Time Off
  • Company paid holidays
  • Paid volunteer hours
  • 12 weeks paid parental leave
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