Technical Operations Team Lead

Requirements

• Proven experience leading or managing technical support or operations teams, ideally in a cybersecurity, IT operations, or service delivery environment.
• Strong familiarity with digital scams and social engineering, including phishing, vishing, online impersonations, malvertising, advance fee fraud, and DNS abuse.
• A passion for mentorship and development.
• Attention to detail, adaptability, and strong intellectual and commercial curiosity.
• Excellent problem-solving and analytical skills with the ability to handle complex escalations.
• Demonstrated success in building and scaling high-performing teams, including experience implementing process improvements and structure to help the team grow.
• Exceptional communication skills, with the ability to translate technical issues into clear, actionable information for stakeholders.
• Strong collaboration and interpersonal skills to work effectively across departments.

Benefits

• Hybrid working arrangement
• Competitive base salary, reviewed annually
• 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
• Generous private health cover, including multiple plan options across health, dental, optical, plus life insurance
• 33 days holiday per annum (incl. public holidays), rising to 37 days with length of service, plus separate paid time off for sickness, compassionate leave, etc.
• Separate paid Sick Leave and Compassionate Leave
• Employee Referral Bonus Scheme
• Learning and development support, such as open access to Udemy and Coursera courses, and two paid personal development per year
• Two days paid Volunteering Leave per year