Technical Success Manager

Frog
Sunnyvale, CA
Remote
Job Description
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate. As a Technical Success Manager, you will collaborate with Sales, Solution Engineering, Support/R&D teams to ensure successful adoption of JFrog's products among Developers/DevOps professionals.

Requirements

  • Collaborate with Sales, Solution Engineering, Support/R&D teams
  • Use integration tools (Docker, Kubernetes, AWS) to optimize solutions
  • Work on microcontrollers (Arduino, Raspberry Pi) for IOT sensors/modules
  • Work on front-end development (HTML/HTML5, Angular, Node.js)
  • Deploy applications on cloud platforms (AWS, GCP, Azure)/ implementing CI/CD pipelines (Maven, Gradle, npm)
  • Act as trusted technical advisor for customers
  • Establish effective communication channels
  • Train JFrog customers on product usage/best practices
  • Contribute to evolution of JFrog's product roadmaps
  • Ensure continuous improvement
  • Stay updated on latest technology trends
  • Serve as primary point of contact for customers
  • Engage with customers to ensure success in DevOps journey
  • Demonstrate hands-on experience with wide range of technologies
  • Provide insights/guidance on Application Security/software supply chain security best practices
  • Assist customers with building software pipelines
  • Utilize cloud computing platforms to deploy/optimize JFrog's products
  • Ensure seamless integration/scalability for customers' diverse infrastructure needs
  • Partner with customers to implement robust monitoring/logging solutions
  • Enable real-time visibility into system performance/health
  • Optimize build processes with Maven, Gradle, npm/Docker
  • Reduce build times/enhance developer productivity
  • Provide technical guidance/support for integrating authentication technologies
  • Ensure secure access control within JFrog's products
  • Conduct thorough security assessments using Xray/other security offerings
  • Identify/prioritize security vulnerabilities/license compliance issues
  • Lead implementation of DevSecOps practices by integrating JFrog's security tool Xray into CI/CD pipelines
  • Enable comprehensive scanning/analysis of software artifacts for vulnerabilities/compliance issues
  • Provide expert guidance on implementing secure coding practices/software supply chain security measures

Benefits

  • Medical, dental, vision, retirement, wellness and much more!
  • Employee Stock Purchase Plan
  • Equity package of restricted stock units (RSU)
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