Technology Service Management Lead

QBE Insurance
Fargo, MN
Job Description
The Technology Service Management Lead will lead and define IT Service Management (ITSM) processes aligned with the overall IT strategy, driving adoption and compliance while prioritizing enhancements. Ensuring business outcomes through process efficiencies and improvements, managing customer experience, IT Service Desk, incident and request management, and core IT processes are key responsibilities.

Requirements

  • ITIL V3 foundation certificate
  • Expert (or equivalent) within the key processes
  • Experience in computer operations (preferred)

Benefits

  • 22 weeks of paid leave for family growth
  • Competitive 401(k) program with company match up to 8%
  • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
  • Tuition Reimbursement for professional certifications, and continuing education
  • Employee Network and Community
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