Tier I Support Desk Technician

TriQuest Technologies, Inc.
Fort Worth, TX
Job Description
TriQuest Technologies is seeking a Tier I Support Desk Technician to join their team in Fort Worth, Texas. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and documenting processes. The role requires a professional demeanor, excellent communication and interpersonal skills, and a passion for technology and helping others.

Requirements

  • Bachelor's degree (4-year degree is mandatory)
  • CompTIA A+ Core Series Certification (required within 90 days of employment)
  • Commitment to 4 hours professional and technical learning weekly
  • Physical ability to sit for up to 8 hours in a day, full mobility of body, and lift 50 pounds

Benefits

  • 8 paid holidays
  • 15 days paid time off (more earned with tenure)
  • Elective health, vision, and dental insurance
  • Simple IRA with company match up to 3%
  • Health Savings Account
  • Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials
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