User Operations Specialist - Trust and Safety

TikTok
San Jose, CA
Job Description
The User Operations Specialist - Trust and Safety will provide instant troubleshooting and consulting services to internal platform users, receiving and resolving user queries, communicating with engineering teams, and providing top-quality user experiences.

Requirements

  • Respond to user queries in a timely and accurate manner
  • Identify user needs, and quickly troubleshoot technical issues
  • Follow up with users to ensure reported technical issues are resolved
  • Analyze tickets to identify process improvement opportunities
  • Assist and support training projects and user feedback projects
  • Assisting with daily data analytics work
  • Partner with the Engineering team on product optimizations

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time
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