">

Vehicle Programs Specialist

TeleTech
Dearborn, MI
Job Description
The Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Requirements

  • Provide administrative assistance to Vehicle Programs personnel
  • Administer support for the "M" (Manufacturer) Plate Program
  • Support our Co Car, AXZ, and Ford Fleet Care Call Centers
  • Process billing invoices from vendors and dealerships for delivered vehicles
  • Process tickets, tolls, citations, etc
  • Process vehicle title, plates, and registrations
  • Process and monitor vehicle orders
  • Process vehicle returns, title corrections, and auction disposal
  • Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
  • Customer account maintenance
  • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
  • Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc
  • Perform as a back-up for other Vehicle Program personnel when necessary
  • Perform duties that require signing as a company agent and/or department notary

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
]]>