This is a telecommute position and the ideal candidate will reside in the Central Valley Territory
This position is responsible to effectively and efficiently handle property claims that may consist of high complexity &/or exposure, within the Agribusiness (Ag) Operations. This includes providing exceptional customer service.
The essential functions of this position include, but are not limited to, the following:Responsible for the coverage, liability, and damage investigation and determination, reserving, negotiation strategy and resolution, and documentation of claims within a specialty area and authority. This may include handling litigation claims and exposures.
Consistently demonstrates technical expertise and customer service excellence, requiring limited supervisory oversight and direction within authority.
Works closely with the claims leaders to resolve claims with high complexity & or exposure.
Handles claims duties and responsibilities in person as necessary or as directed.
Consistently complies with state and federal laws and regulations, company best practices, corporate values, and communications.
Embraces ongoing training opportunities and self-development.
Evaluates self-performance in accordance with established corporate standards and policies for performance appraisal.
Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
Strengthen operational performance within a specialty area by recommending claims initiatives, efficient processes and procedures, and delivering exceptional claims service in response to customer needs and industry trends.
Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Works productively and harmoniously with others on a consistent basis, including Agency partnerships. May assist in the training and development of others.
Responds positively to direction and feedback regarding performance.
Consistently maintains professional and appropriate demeanor.
Performs other duties as assigned.
Other Related Duties and Responsibilities
Responsible for accurate time-card reporting of all hours worked. This includes overtime hours, if subject to prior notification and approval by management.
Responsible for proper use and maintenance of assigned company equipment, including vehicles (if applicable), in accordance with company policy.
Education, Skills and Experience Requirements
BA/BS degree or equivalent work experience.
Minimum 5 years relevant work experience.
Strong written and verbal communications, organizational and time management skills.
Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results.
Fully competent with MS Office suite of products and pertinent estimating systems.
Must have strong knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
Demonstrates appropriate knowledge of the claims legal process, understanding of relevant case law or claim related regulations, technical claims issues, processes, procedures, best practices and strategies.
Bachelors or better.
5 years: Minimum 5 years relevant work experience.
Licenses & Certifications