**This position can be based in Snoqualmie, WA, Frisco, TX or Parsippany, NJ.
Provides basic remote network surveillance and first tier trouble shooting. Tests, locates and repairs semi-complex equipment problems. Performs basic configuration and fault management for wide array of platforms in the network including but not limited to MSC (Mobile Switching Center), call servers and media gateways, HLR (Home Location Register), BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.
TRUST YOU WITH
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential FunctionsWorks as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble. Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalates trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within T-Mobile.
Operations Support: Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.
Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops in concert with more senior technicians process improvements and recommends them to management for implementation.
Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions; Uses resource documentation for reference and troubleshooting network problems.
STUFF YOU TELL
PEOPLE AT PARTIES
Minimum Required1+ year experience in a technical role.
Basic level knowledge of telecommunications networks. Can apply acquired job skills and company policies and procedures to complete assigned tasks.
Basic level knowledge of cell site topology.
Router familiarity / knowledge, and basic IP Networking skills
Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.
Good communications skills, oral and written
Ability to type a minimum of 20 words per minute
This position operates in a 24x7x365, on-call environment. Shift work and the ability to participate in an on-call rotation are required.
DesiredUnderstanding of voice and data transport over AAV, Ethernet and IP Protocols.
Understanding of RAN Ericsson and/or Nokia equipment.
Understanding of RAN Ericsson and/or Nokia remote access user interfaces.
Minimum Required High School Diploma
In lieu of the experience requirement a Bachelor's or Associate degree may be considered.