Business Operations Manager

  • T-Mobile
  • Bellevue, Washington

Job Description

Business Operations Manager This role is responsible for providing strategic planning support by organizing, directing and assisting in the implementation of work efforts that drive goals and objectives of leadership. Drive strategies and performance improvements with Senior Vice Presidents, Vice Presidents, Directors and cross-functional teams that support a best in class organization. Critical liaison to enterprise-wide initiatives focused on enhancing cross functional alignment and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and presentation to upper management. Identify opportunities and influence leaders to act to shape the strategic direction of the organization.

STUFF WE'LL TRUST YOU WITH YOUR RESPONSIBILITIES Strategy Supports the Vice President, interfacing with their leadership teams to drive program, or work effort, completion and overall success as defined by the business case or leader’s expectations. Provides strategic guidance by identifying, evaluating and analyzing critical priorities by partnering with teams to gather critical information. Performs a leading role on diverse work efforts and supports the implementation. Acts as a conduit of current information and feedback between Senior Vice President / Vice President and department leaders by planning, organizing, motivating, and controlling resources to achieve specific goals from beginning to end. Facilitates productive strategic discussions, leadership meetings and planning sessions to ensure the purpose and objectives are met. ?InnovationFinds innovative approaches and solutions to problems. Simplifies and communicate complex problems through clear communication, useful tools and precise metrics that the field can execute, act on or drive changes in behavior. LeadershipAdvises the Senior Vice President / Vice President of opportunities on specific areas based on individual involvement and observations, and be a catalyst for action by identifying necessary changes and driving next steps until issue is resolved. Serves as a consulting and subject matter expert on department-wide assignments by adding value and identifying gaps to drive a better outcome through knowledge and experiences. Operations Identifies and proposes solutions regarding obstacles or issues while understanding their financial impact on the business and experience for our customers and/or employees. Constructs executive-level (SLT) presentations and present complex information from multiple teams and reporting sources in a clear, concise and decision-impacting manner. Analyzes multifaceted data from IT Leadership, finance, and interprets in a way that is precise, methodical and accurate so that Senior Vice President / Vice President can understand key takeaways. Composes Senior Vice President / Vice President communication and recognition to their organization. Drives metric methodology, track data and analyze results. Relationship and People Management Fosters professional growth and mentoring in others through best practice sharing, development or feedback such as challenging others to think strategically and drive results.

STUFF YOU TELL PEOPLE AT PARTIES YOUR QUALIFICATIONS 5+ years’ related work experience. Experience in project planning and management, financial analytics and reporting, goal setting and measuring key performance indicators. Exceptional presentation skills that share both qualitative and quantitative information. Strong project management, execution, implementation and influencing skills Demonstrated pattern of thinking and acting strategically with an innovative, yet analytical approach to problem solving without much supervision or direction. Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and evaluate results, create a comprehensive illustration and make suggestions based on observations. Flexible, team player with a positive attitude towards internal and external customer experience. Track record of personal initiative in a rapidly changing environment while regularly communicating with Senior Vice President and their leadership team. Ability to prioritize and deliver on multiple different work streams without sacrificing quality or strategy perspective. Proficient in computer skills and knowledge of common business applications (Outlook, Word, Excel, PowerPoint, Visio). Basic knowledge of business Required: Bachelor’s Degree in relevant field, or equivalent work experience required. Preferred: Master’s Degree. #LI-AE1