Part-Time Specialist III, Call Center Administrative Office

  • Lone Star College
  • Houston, Texas

Job Description

Part-Time Specialist III, Call Center Administrative Office - (18000132)


Commitment to Mission:

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:

Students Matter Inspire Excellence Act Intentionally Better Together No Fear! Trust!

Campus Marketing Statement:

Lone Star College-University Park Lone Star College, located in the north metropolitan Houston area, is one of the largest and fastest growing community colleges in the country featuring six comprehensive colleges and 10 centers with over 95,000 credit and non-credit students each semester, an annual budget exceeding $500,000,000, and 7,300 employees spread over a 2100 square mile area. LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. Founded in 2010, LSC-University Park is located on a 71-acre campus that includes the comprehensive Lone Star College campus along with Lone Star Corporate College, the LSC-Energy & Manufacturing Center, multiple university partners, a charter high school, several commercial tenants and much more creating the college of the future. LSC-UP’s vision is to be nationally recognized as the model for the innovative college of the 21st century. LSC-UP’s “Invitation to Innovate” (i2i) has resulted in local, national and international awards and recognitions, including one patent. Campus address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607

Position Summary:

Supports other call center staff and employees within the Administrative Offices by performing task oriented duties and providing clerical, analytical, administrative, and/or operational support under general supervision. Works in campus Call Center / Administrative Offices Reception area assisting callers and visitors and providing a high level of Administrative support to LSC University Park Administration as needed.

Job Functions:

Has developed specialized skills through job-related training and/or substantial on-the-job experience Completes work with a limited degree of supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns when problems arise and reports issues to leadership Takes a broad perspective to problems and proposes new, less obvious solutions Assists students (callers and walk-in visitors) with a wide variety of questions and issues that may include, but are not limited to, answering general student-related questions, or directing them to the appropriate area for Financial Aid, Admissions, Advising, Bursar’s office, and other student-related concerns Assists LSC employees and community members (callers and walk-in visitors) with general questions and issues as they arise, and/or directing them to the appropriate area as needed Processes and reviews, information and files May focus on planning and/or implementing special events, recruitment, or act as customer service representative in the department This position also provides suggestions for knowledge base updates, and collaborates with other Call Center personnel to improve the University Park Administrative Office operations and exceed customer expectations Performs detailed recordkeeping and follows established procedure under general supervision Provides a variety of high-level administrative support functions to Administrative Office employees as needed. Responsible for other reasonable, related duties as assigned

Knowledge, Skills, & Abilities:

Strong written, verbal, and interpersonal communication skills Ability to effectively and efficiently work in a fast-paces office environment Ability to work effectively with a diverse student population Strong attention to detail Ability to use common office software products, with a focus on Microsoft Office Suite Ability to work on multiple assignments with overlapping time frames without sacrificing efficiency and accuracy



Work Schedule & Conditions:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment Interface with internal and external contacts as needed to carry out the functions of the position Work is performed in a climate-controlled office with minimal exposure to safety hazards The position’s hours are specifically evenings and weekends (Saturdays)

Special Instructions:

Please go to your profile page. To add a file, select the "attachments" tab. Click on the "add" tab. Click "Browse" and select the file you want to attach. Then click "attach." It will redirect you back to the general profile page. Repeat steps to add additional documents. Tips: You can only attach a maximum of five (5) files no larger than 2MB (2097151 bytes) each. The total file capacity is 10MB. If your individual file exceeds the file limit, you will receive an error message. The search tool recruiter’s use for candidates will not be able to analyze the content of some attached files, mostly image files, and compressed files (zip). The recommended file attachments are word or pdf files. Please include the requisition number and your name in the title of your file. You must limit your file name to 40 characters or less. Duration of Job Posting: Position posted until filled



High School diploma and at least 3 year of related work experience, or an equivalent combination of education and experience Preferred: Associates degree

Benefits Marketing Statement:

By joining our top notch institution, you will enjoy being a part of an organization that offers offer a supportive, collegial work environment, excellent work/life balance, tuition reimbursement, participation in the TIAA-CREF retirement plan and more.