Part-Time Specialist III, Call Center Administrative Office - (18000132)
Commitment to Mission:
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Campus Marketing Statement:
Lone Star College-University Park
Lone Star College, located in the north metropolitan Houston area, is one of the largest and fastest growing community colleges in the country featuring six comprehensive colleges and 10 centers with over 95,000 credit and non-credit students each semester, an annual budget exceeding $500,000,000, and 7,300 employees spread over a 2100 square mile area.
LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region.
Founded in 2010, LSC-University Park is located on a 71-acre campus that includes the comprehensive Lone Star College campus along with Lone Star Corporate College, the LSC-Energy & Manufacturing Center, multiple university partners, a charter high school, several commercial tenants and much more creating the college of the future. LSC-UPâ€™s vision is to be nationally recognized as the model for the innovative college of the 21st century. LSC-UPâ€™s â€œInvitation to Innovateâ€ (i2i) has resulted in local, national and international awards and recognitions, including one patent.
Campus address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607
Supports other call center staff and employees within the Administrative Offices by performing task oriented duties and providing clerical, analytical, administrative, and/or operational support under general supervision. Works in campus Call Center / Administrative Offices Reception area assisting callers and visitors and providing a high level of Administrative support to LSC University Park Administration as needed.
Has developed specialized skills through job-related training and/or substantial on-the-job experience
Completes work with a limited degree of supervision
Likely to act as an informal resource for colleagues with less experience
Identifies key issues and patterns when problems arise and reports issues to leadership
Takes a broad perspective to problems and proposes new, less obvious solutions
Assists students (callers and walk-in visitors) with a wide variety of questions and issues that may include, but are not limited to, answering general student-related questions, or directing them to the appropriate area for Financial Aid, Admissions, Advising, Bursarâ€™s office, and other student-related concerns
Assists LSC employees and community members (callers and walk-in visitors) with general questions and issues as they arise, and/or directing them to the appropriate area as needed
Processes and reviews, information and files
May focus on planning and/or implementing special events, recruitment, or act as customer service representative in the department
This position also provides suggestions for knowledge base updates, and collaborates with other Call Center personnel to improve the University Park Administrative Office operations and exceed customer expectations
Performs detailed recordkeeping and follows established procedure under general supervision
Provides a variety of high-level administrative support functions to Administrative Office employees as needed. Responsible for other reasonable, related duties as assigned
Knowledge, Skills, & Abilities:
Strong written, verbal, and interpersonal communication skills
Ability to effectively and efficiently work in a fast-paces office environment
Ability to work effectively with a diverse student population
Strong attention to detail
Ability to use common office software products, with a focus on Microsoft Office Suite
Ability to work on multiple assignments with overlapping time frames without sacrificing efficiency and accuracy
Work Schedule & Conditions:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
The positionâ€™s hours are specifically evenings and weekends (Saturdays)
Please go to your profile page. To add a file, select the "attachments" tab. Click on the "add" tab. Click "Browse" and select the file you want to attach. Then click "attach." It will redirect you back to the general profile page. Repeat steps to add additional documents.
Tips: You can only attach a maximum of five (5) files no larger than 2MB (2097151 bytes) each. The total file capacity is 10MB. If your individual file exceeds the file limit, you will receive an error message. The search tool recruiterâ€™s use for candidates will not be able to analyze the content of some attached files, mostly image files, and compressed files (zip). The recommended file attachments are word or pdf files.
Please include the requisition number and your name in the title of your file. You must limit your file name to 40 characters or less.
Duration of Job Posting:
Position posted until filled
High School diploma and at least 3 year of related work experience, or an equivalent combination of education and experience
Benefits Marketing Statement:
By joining our top notch institution, you will enjoy being a part of an organization that offers offer a supportive, collegial work environment, excellent work/life balance, tuition reimbursement, participation in the TIAA-CREF retirement plan and more.