CLIENT SERVICES EXECUTIVE

  • Cognizant
  • United States
Full time Business Development Consultant Sales

Job Description

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital atwww.cognizant.com or follow us on Twitter: USJobsCognizant.

Client Service Executive
Cognizant requires a seasoned professional and market savvy leader to drive infrastructure services growth in select accounts in North America. This vital Client Services Executive (CSE) role within one of Cognizant’s numerous Business Units will generate revenue for the company with this sell to and sell through sales and services model by creating well-rounded customer relationships centered on our existing and future Cognizant offerings. Our service offerings cover a full range of industries: Banking and Financial Services, Communications, Healthcare, Life Science, Manufacturing, Media & Entertainment, Oil & Gas, Retail, Technology, Travel and Hospitality, and Utilities.
 
This leader will own the overall Business Unit’s revenue quota, customer profitability targets and relationships between the customer and the Business Unit. This role will collaborate with the account managers& other leaders in ensuring profitability and goal attainment for their portfolios.
 
The CSE is responsible for management strategies and driving new business throughout the existing portfolios of select accounts; including revising and improving the entire bid management process, as needed.
 
 Key Result Areas:
  • Responsible for bid strategy, executive communications, executive summary in proposal and pricing to maximize opportunity to win business and profitability
  • Responsible to ensure the Business Unit meets its delivery contractual requirements and meets/exceeds customer’s expectations
  • Manage virtual solution/proposal team on customer bids
  • Responsible for overall P&L within the accounts, including attaining revenue target, customer profitability, and customer satisfaction
  • Ensure high levels of client satisfaction through active engagement and relationship management
  • Ensure people satisfaction through effective employee engagement
Overall Responsibilities:
Business / Customer
  • Maintain communications with key customer executives to ensure knowledge of changing customer environment
  • Drive new business into current Cognizant base and new logos
  • Present Cognizant solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
  • Develops ongoing relationships with client to attain a trusted partner status
  • Prepare account plans and develop account penetration strategy for assigned and target accounts
  • Quarterly reviews with strategic accounts to review existing service portfolio and potential future services
  • Ability to travel as needed
 People / Team
  • Ensure proper staffing and skills are in place on shore as per our contracts and to meet customer demands
  • Responsible for managing skills and career development of staff that are assigned
  • Encourages innovative ideas and rewards for the same for boosting engagement capabilities
  • Drives mandatory score cards for direct reports and through the organization
  • Provides succession planning for key roles within realm of responsibility
  • Direct managerial oversight of onshore delivery resources
 Skills Required:
  • Minimum of 10+ years of experience
  • Deep knowledge and experience in one of the various industries which Cognizant services: Banking and Financial Services, Communications, Healthcare, Life Science, Manufacturing, Media & Entertainment, Oil & Gas, Retail, Technology, Travel and Hospitality, or Utilities
  • Strong interpersonal skills and presentation skills with ability to create and deliver compelling propositions
  • Previous experience with account management in the US a must-have
  • Proven success in planning and controlling account related activities; use of delegation and effective communication
  • Ability to handle multiple customer relationships
  • Proven leadership qualities such as conflict/issue resolution, critical thinking and ownership
  • Creative thinking and out of the box solution mindset
  • Ability to understand client business model and dedicatedly build opportunities to drive value
  • Confirmed experience in working with VPs and CxOs
  • Deep understanding of Agile and Scrum methodology
 Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com