The School of Dentistry (SOD) is seeking an experienced Dental Clinic Manager for its Faculty Practice located at the SOD’s Wakara Way clinic. Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects of assigned outpatient clinic’s internal and external customer service, human resource and financial management operations. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care. Representative challenges of this position will include operating within budgetary constraints, ensuring an exceptional patient experience, and overseeing the daily operations of a dental clinic that has a variety of general and specialist dentists.
University of Utah Job ID# PRN25016B - 01478 - SOD - EDUCATION
COMPENSATION: $39,300 to $64,349
WORK SCHEDULE: Full Time, Monday – Friday (8am – 5pm) shifts with varying hours (nights and weekends) as needed.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
1. Supervises the daily operations of the department including assisting in hiring and retaining staff, assigning work, evaluating performance, training, planning work schedules and recommending pay increase.
2. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies.
3. Ensures efficient, effective, and compliant operations between a wide variety of internal and external providers.
4. Markets and promotes new and existing programs and services to internal and external customers.
5. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
6. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
7. Develops departmental strategies consistent with the assigned department’s continuous quality improvement program.
8. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
The incumbent has the authority to develop department staffing schedules, which may include duty assignments, vacations and other requests for time off. The incumbent is authorized to enforce the department’s written standards of practice, policies and procedures and initiate corrective action as necessary. The incumbent is actively involved in the hiring interview process and will have input into the selection of new employees. The incumbent assumes the major responsibility for the employee evaluation process. The incumbent recommends purchases for the acquisition of necessary supplies.
Major challenges encountered by the incumbent include scheduling work shifts and making any adjustments to the schedule in response to staff absences so all job duties are performed. Another challenge is evaluating job performances to insure department job standards are being maintained and taking action to correct problems. The incumbent will perform quality assurance duties to maintain preventive procedures on equipment and/or instruments.
Work Environment and Level of Frequency typically required.
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
QUALIFICATIONS: Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.
Master’s degree in a related area may be preferred.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
TO APPLY, VISIT: https://utah.peopleadmin.com/postings/110584
EQUAL EMPLOYMENT OPPORTUNITY
The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.