As our marketplace continues to expand, we are seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support this growth and to provide a winning customer service experience. Our Denver-based Concierge Support Specialist are tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner, via email and phone. The team is continually making improvements and taking on new projects, and we’re looking for self-starters who will help us to tackle these challenges and stay on top of the competition.
As 1stdibs’ newest Concierge Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized and resourceful individual to join our team!
The compensation is $19.24 per hour. Medical, Dental, Vision, and other ancillary benefits will be provided in accordance with plan documents. Your work schedule will be Monday- Friday 9am-6pm.
What you’ll do
Proficient in providing excellent customer and technical support in a fast paced environment via phone, email and chat.
Resolve customer issues using critical-thinking and customer support skills
Maintain a calm and positive demeanor with all customers, colleagues, internal and external contacts
Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
Support Sales and Account Managers with all aspects of their customer and dealer relationships.
Communicate procedures, policies and effectively manage expectations
Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)
What you'll bring
1 - 3 years of experience in a fast-paced customer service, account management, or e-commerce environmentOutstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
Strong time management skills and the ability to prioritize
Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
Always thinking about the department/company goals and always willing to step up and help out
Experience with SalesForce and/or other CRM systems
Luxury goods experience a strong plus
Bi-lingual in French, Spanish, German or Italian is a plus but not required
1stDibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.
Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stDibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.
1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.
1stDibs is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected and required to return physically to the Denver office.
For additional information about location requirements, please discuss with the hiring team following submission of your application.