Visa Foster City, California
Job Description and Responsibilities This position is for a Program Coordinator who will be a member of Visaâ€™s Legal Operations team. This role is operations focused and will include assisting with all aspects of legal e-billing, vendor engagement and on-boarding, maintaining legal systems, and records management. Responsibilities include, but not limited to: Implementing legal systems for the department and working closely with technology business partners to address technical and security issues Providing user support for legal systems, as well as developing and maintaining training materials for those systems Assisting with user access controls and audits of legal systems, including processing requests for password resets, creating user accounts, maintaining licenses, and quarterly audits and validations. Working closely with Legal Records to maintain the departmentâ€™s document repository, and responding to records requests from attorneys and business clients Partnering with Legal Finance to maintain the e-billing system, process wire payments, investigate invoice issues, manage timekeeper rate sheet, on-board vendors, and other e-billing system tasks. Assisting the Records Management team with off-site storage services, including responding to off-site storage inquiries and retrieval requests, monthly billing reconciliation, annual clean-up days, and other activities that may arise from time-to-time. Assisting with various department projects as needed Qualifications Qualifications BA or BS required 5 years of relevant and progressive experience. Previous experience working for a law firm or corporate legal department a plus Experience with legal systems, such as e-billing, legal hold, entity management, document management, etc. Strong people skills with proven ability to communicate with internal and external stakeholders at all levels of management, in a manner that builds, maintains and enhances a positive working relationship Ability to work in a fast-paced environment and staying focused when deadlines and priorities change Proficient with Microsoft Office Suite and Windows platform Self-starter who can work independently with limited supervision Superior problem solving and writing skills Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.