არარეზიდენტ ფიზიკურ პირებთან ურთიერთობის მენეჯერი - არარეზიდენტების სეგმენტის გუნდი

TBC Bank Constanta
Any Location, GA
Category Banking
Job Description
We are looking for a Manager of Interaction with Non-Resident Physical Persons to attract non-resident physical persons, simplify and optimize the onboarding process, and improve customer experience.

Requirements

  • Identify and attract non-resident physical persons
  • Active communication and full cycle management with customers
  • Manage onboarding process, simplify and improve it
  • Identify customers' needs and offer tailored products and services
  • Improve customer experience (Customer Experience)
  • Evaluate existing services and identify opportunities for improvement
  • Generate ideas for new products and services for the non-resident segment
  • Provide customer support and manage satisfaction
  • Support transactional processes related to customers
  • Coordinate the end-to-end process with various stakeholders
  • Ensure compliance with regulations when working with non-resident customers
]]>