Venue Operations Manager- Banquets

Hyatt
Nashville, TN
Category Operations
Job Description
The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates.

Requirements

  • Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards
  • Ensuring food and beverages are being served in a professional and timely manner
  • Monitoring set up and maintenance of department to ensure all side work is complete
  • Interacting with guests to ensure a positive guest experience
  • Conducting ongoing service training of department associates
  • Excellent telephone etiquette
  • Exceptional guest recovery skills
  • Excellent organizational and time management skills
  • Strong knowledge of MS Office
  • Positive attitude
  • Ability to work in a fast-paced environment
  • Ability to work weekends, nights and/or holidays
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