Venue Service Standards Manager

Tennessee Titans
Nashville, TN
Category Operations
Job Description
The Venue Service Standards Manager role at the Tennessee Titans involves developing, delivering, and evolving service standards training, leading training for staff and vendor partners, and providing real-time feedback on event days. The position focuses on creating a culture of accountability, teamwork, and commitment to guest experiences.

Requirements

  • Bachelor's degree
  • 4-6 years' experience in training, guest experience, or similar field
  • Strong understanding of service behaviors, guest expectations, and hospitality best practices
  • Confident presenter and facilitator with the ability to engage diverse audiences
  • Experience supporting hiring or staffing initiatives
  • Familiarity with venue or large-scale event operations

Benefits

  • Equal opportunity employer
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