Job Description
Job Description
Leads and implements Organizational Change Management (OCM) strategies and initiatives to support the successful adoption of the ERP system across Dallas County. Responsible for stakeholder engagement, communication planning, change impact analysis, training development coordination, and resistance management. Ensures changes related to business processes, systems, and technology are effectively managed to maximize employee adoption and minimize disruption. Management Scope: May lead or supervise staff or cross-functional teams in delivering OCM plans.Responsibilities
Leads the development and execution of the Organizational Change Management (OCM) strategy for ERP implementation, including stakeholder engagement, communications, and change readiness activities across County departments. Collaborates with executive leadership, functional leads, and project teams to identify change impacts, assess organizational readiness, and develop mitigation strategies to address risks and resistance to chang Designs and manages a structured communication plan to inform, align, and engage stakeholders at all levels, ensuring consistent and timely messaging throughout the ERP project lifecycle. Oversees the development and delivery of targeted training programs to support user adoption, working closely with subject matter experts (SMEs) and instructional designers to align content with change objectives. Establishes feedback mechanisms and conducts surveys, assessments, and readiness evaluations to gauge end-user adoption progress, adjusting OCM strategies accordingly. Builds and manages a network of change champions to promote awareness, drive adoption, and reinforce key behaviors across the organization. Maintains documentation of change plans, communication artifacts, training records, and change metrics. Reports on OCM effectiveness and adoption metrics to project sponsors and governance bodies. Performs other duties as assigned.Qualifications
Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Organizational Change Management, Business Administration, Human Resources, Management Information Systems, or a related field. Five (5) years of experience in change management, organizational development, or ERP implementations. Special Requirements/Knowledge, Skills & Abilities: Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Broad expertise in training concepts, practices, and procedures, and expertly performs a variety of complex tasks with minimal guidance. Proficiency in change management methodologies (e.g., ADKAR, Prosci). Ability to build trust, communicate effectively, and influence stakeholders at all levels. Strong presentation, facilitation, and problem-solving skills. Familiarity with ERP systems (e.g., Oracle, SAP) is preferred. Prosci or similar change management certification is strongly desired. Experience with training development, communication planning, and stakeholder engagement in a complex organization is a plus. Oracle certification or similar certification strongly desired. A strong background in security concepts and understanding of contemporary hardware and software architectures is a plus. Program analysis, development and testing skills are a plus. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Standard office environment.