2600345

Requirements

• design, implement and maintain a standardized training framework for Field Claims that aligns with corporate policies, regulatory requirements and industry best practices
• partner with Learning & Development to build training schedules, develop curriculums, monitor outcomes and maintain comprehensive training records
• deliver and coordinate instructor-led training, virtual learning sessions and field-based coaching focused on claims adjustment processes, investigation quality and regulatory compliance
• analyze performance data and key performance indicators to identify trends, training gaps and opportunities to improve recruit, train and evaluate trainers and presenters; delegate and oversee training delivery as appropriate
• facilitate peer-led learning, coaching and engagement forums that promote collaboration, shared learning and continuous improvement
• collect and analyze feedback from associates and leaders to continuously refine training programs and delivery methods
• coordinate new hire orientation and mentor assignments to support onboarding and early success

Benefits

• Annual cash bonus
• Stock incentives
• Hybrid work option