2600519

Cincinnati Financial
Any Location, OH
Remote
Job Description
Make a difference with a career in insurance at The Cincinnati Insurance Companies, where we put people first and apply the Golden Rule to our daily operations. We're looking for an extraordinary IT Service Manager to lead and optimize IT Customer Support operations across the enterprise.

Requirements

  • Lead the day-to-day operations of the IT Help Desk
  • Drive delivery of high-quality technical support for internal and field associates and agencies across multiple locations
  • Monitor and ensure compliance with Service Level Agreements (SLAs)
  • Manage incident lifecycle processes
  • Develop, track, and report on key performance indicators (KPIs)
  • Lead and mentor Help Desk staff
  • Collaborate with Infrastructure, Applications, Security, and Business Partner teams
  • Establish and maintain standard operating procedures
  • Foster a strong customer service culture

Benefits

  • Benefits and amenities packages
]]>