Role OverviewMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
What You Will Do
Deliver tailored product and service solutions that enhance customer satisfaction and fuel client success. Engage with customers via inbound and outbound calls with professionalism and enthusiasm.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with strong written and verbal communication skills, typing speed of 20+ WPM, and basic proficiency in Microsoft Office and Windows OS.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office and Windows OS
- Dependable, punctual, and self-motivated
- Strong problem-solving and conflict resolution skills
- Customer-focused with empathy and patience
- Ability to multitask and adapt in a fast-paced environment
- Team-oriented with excellent interpersonal skills
Benefits
- Dental insurance
- Vision insurance
- Bonus
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