Access Liaison- Contact Center- Primary Care

Ochsner Health
New Orleans, LA
Category Customer Service
Job Description
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. This job welcomes and connects the consumer to the health system, handles acquisition, front door navigation, care coordination and transitions of care, and delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system.

Requirements

  • Excellent critical thinking skills
  • Ability to maintain a patient/consumer focused approach in all interactions
  • Ability to solve potentially complex navigation problems
  • Proficient in navigating and managing multiple systems
  • Excellent interpersonal skills and ability to manage multiple stakeholders
  • Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs
  • Proficiency in technology applications and various software packages specific to role
  • Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment

Benefits

  • Paid time off
  • Health insurance
  • Retirement plan
  • Employee assistance program
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