Role OverviewAs an Access Specialist at Horizon, you will welcome clinic visitors, create an exceptional patient experience, and work in a fast-paced environment adapting to changing patient needs and industry standards. You will interact with individuals seeking mental health and substance use treatment across the lifespan, address patient questions, and provide clear guidance on the intake process and next steps in care.
What You Will Do
Your day will involve welcoming clinic visitors, creating an exceptional patient experience, addressing patient questions, and providing clear guidance on the intake process and next steps in care. You will also work in a fast-paced environment, interact with individuals seeking mental health and substance use treatment, and utilize multiple electronic platforms to support scheduling and operational workflows.
Why It Might Be a Fit
We are looking for a candidate with strong organizational and time management skills, ability to problem-solve and adapt quickly to changing operational needs, and excellent interpersonal skills to engage diverse patient populations in a positive and supportive manner.
Requirements
- Associates degree in a human-services related field
- 3 years of experience in healthcare or behavioral health
- Prior experience in scheduling, patient access, or healthcare operations
- Strong organizational and time management skills
- Ability to problem-solve and adapt quickly to changing operational needs
- Excellent interpersonal skills
- Experience working with Electronic Health Records (EHR) and other systems
Benefits
- Company Culture
- Diversity & Inclusion
- Trainings, Trainings, and More Trainings
- Team Building, Connection, and Relationships
- Retirement
- Student Loan Assistance
- Paid time off and paid holidays
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