Role OverviewCredit Management Services, Inc. is looking for a motivated, dependable Account Associate to join our Grand Island team. Previous collection experience is not required — we'll provide the training and tools you need to be successful.
What You Will Do
Communicate with consumers by phone regarding past-due accounts, work with consumers to identify appropriate payment solutions, use research and skip-tracing tools to locate and verify contact information, and handle questions and objections professionally and confidently.
Why It Might Be a Fit
If you're comfortable talking with people, enjoy solving problems, and are motivated by goals and earning opportunities, this could be a great fit.
Requirements
- High school diploma or equivalent
- Strong communication and customer service skills
- Comfortable talking with people by phone throughout the workday
- Motivated by goals and performance-based earning opportunities
- Dependable with a strong work ethic
- Positive attitude and willingness to learn
- Basic computer and keyboarding skills
- Ability to remain professional during challenging conversations
- Ability to work independently while contributing to a team environment
Benefits
- Starting pay up to $17.00/hour
- Commission and bonus opportunities
- Quarterly performance reviews during your first year
- Opportunities for performance-based increases and advancement
- Comprehensive benefits package
- $50,000 employer-paid life insurance
- 401(k) with company match
- Paid vacation, PTO, and holidays
- Employee recognition and incentive programs
- Ongoing training and professional development
- Stable, supportive team environment
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