Role OverviewThe Account Care Leader is responsible for leading a team of Account Care Specialists in a proactive, mature, consistent, and flexible manner. They will work closely with customers, other teams, and warehouse partners to serve customers and meet deadlines. The Account Care Leader will also work with other departments on projects to improve overall efficiencies.
What You Will Do
The Account Care Leader will be responsible for excellent communications skills, responding to customer questions, and working with inventory control. They will also lead and monitor the Account Care Specialist team, display knowledge of all products and services, and maintain confidentiality of company information.
Why It Might Be a Fit
The ideal candidate will have excellent decision-making skills, be able to respond to change productively, and handle additional projects as assigned. They will also be able to prioritize and complete tasks, and maintain a commitment to caring and honesty at all times.
Requirements
- High school degree or equivalent
- 3-5 years' work experience in customer service or a call center environment
- 3-5 years' experience in medical distribution field (preferred)
- 3+ years long-term care industry experience (preferred)
- Proof of COVID-19 vaccination or approved exemption
Benefits
- Family Makes Us Stronger (company culture)
- Committed to loving, giving, and caring (company culture)
- United in making a difference (company culture)
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