Account Clk I

Requirements

• High school graduate or GED equivalent is required.
• Oral and written communication skills necessary to communicate with subscribers, accounts, or other departments in a clear, concise and tactful manner.
• Demonstrated ability to apply policies and procedures to resolve basic enrollment, membership and billing requests with minimum assistance.
• Ability to demonstrate effective verbal and written communication with subscribers, accounts, etc. in a clear, concise and tactful manner.
• Manual dexterity and visual accuracy are needed to access and interpret computer records via PC, along with basic math skills in reconciling accounts.
• Must have computer skills.
• Proficient in current industry standard PC applications with ability to access and interpret data.
• Demonstrated knowledge and application of the policies, practices and procedures related to billing and membership record changes for individuals and groups as obtained through the M&B Training Program.
• Knowledge of Association Performance Standards (MTM).
• Knowledge of Industry driven regulations and guidelines.
• Ability to comprehend, interpret and apply the policies, practices, and procedures related to billing and membership record changes that are learned through formal and on‐the‐job training.
• In addition, the technical knowledge must be acquired through successful completion of the ninety (90) day M/B Training Program.