Account Coordinator

Requirements

• Provides first level superior phone support to CCS’ client base by initiating and fielding inbound calls in a helpful and intelligent manner in order to maintain company professionalism standards.
• Maintains knowledge of and compliance with all FDCPA, FCRA and compliancy regulations.
• Assists the Operations departments in gathering data and information on accounts and placements as needed.
• Cross trains on various levels of client systems to research payments, adjustment and provide general information to Operations and other internal teams.
• Reviews and investigate new business bypassed accounts for all directories and work with clients and internal staff to identify and correct.
• Manages all daily and weekly client reporting requirements/deliverables.
• Supports and maintains relationships with Account Management team to execute client guidelines and specifications.
• Creates, maintains and submits Synergy requests for projects as well as daily, weekly and monthly tasks.
• Assists in the transition of tasks and assignments to better streamline workflows.
• Generates Power Point presentations and reporting for specific clients.
• Produces Excel spreadsheets detailing placement units, average balances and dollars collected.
• Manages relationships and the overall client experience with existing partnerships.
• Cross trains on Subrogation business to help assist the Account Coordination and Account Management teams in Portsmouth.
• Creates, reviews and delivers various clients month end reports.
• Provides backup resources for the Norwood reception area.
• Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
• Completes special client projects upon request.
• Takes on additional tasks as time allows and as assigned by management.

Benefits

• Paid time off
• 401k matching