Role OverviewThe Account Delivery Head (ADH) L3 will drive and improve delivery for mega-gamma/key growth accounts by providing innovative solutions through automation and next-generation technologies. This role will ensure right talent supply chain to enhance customer satisfaction and lead organic growth.
What You Will Do
The ADH L3 will ensure seamless delivery of projects, drive and deploy account/project delivery structure, and monitor and take actions on internal and external audit findings. They will also conduct periodic cadence with the quality team, engage with clients, and plan and conduct Quarterly Business Reviews (QBRs).
Why It Might Be a Fit
This role requires experience in delivery management, client relationship management, and operational excellence. The ADH L3 will work with internal stakeholders to ensure fulfillment, technology support, and flawless delivery of projects. They will also drive automation charter and related initiatives, deploy new ways of working, and contribute to internal knowledge sharing initiatives.
Requirements
- 10+ years of experience
- Claims processing experience
- Mandatory skills: Claims processing
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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