Role OverviewWe're looking for an experienced Account Director who is passionate about building relationships, delivering exceptional customer experiences, and helping owners maximize the value of their vacation ownership. As an Account Director, you'll serve as a trusted advisor for a portfolio of owners, helping them successfully navigate every stage of their ownership journey.
What You Will Do
Build meaningful, long-term relationships with owners through personalized service and proactive communication. Help new owners confidently activate and begin enjoying their ownership. Re-engage inactive owners and restore confidence through education, vacation planning, and tailored solutions.
Why It Might Be a Fit
We're looking for professionals who are relationship-driven, customer-focused, and passionate about helping people create incredible vacation experiences.
Requirements
- Bachelor's degree in Business, Hospitality, Marketing, Communications, Customer Experience, or a related field.
- 5+ years of experience in Customer Success, Account Management, Hospitality, Vacation Ownership, Owner Services, Client Relations, or Relationship Management.
- Experience managing a portfolio of clients or customers.
- Hospitality, travel, resort, or vacation ownership experience is strongly preferred.
- Salesforce or other CRM experience.
- Experience using customer data and analytics to drive engagement.
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