Role OverviewThe Account Executive is a high-impact, strategic role responsible for the financial health, retention, and growth of a designated squad's client portfolio. The ideal candidate is a seasoned client advocate and strategic leader with a proven ability to manage complex enterprise relationships.
What You Will Do
Directly lead, manage, and hold Client Account Representatives (CARs) accountable for their daily results, operational metrics, and performance standards. Assume full accountability for the financial health, preventative retention strategies, and 'Upsell/Expansion' revenue growth across your designated squad's client portfolio.
Why It Might Be a Fit
The ideal candidate is a seasoned client advocate and strategic leader with a proven ability to manage complex enterprise relationships while directly coaching and upskilling Client Account Representatives (CARs).
Requirements
- 5+ years of progressive experience in Account Management, Account Executive, or Client Success roles, preferably in the utility or energy field.
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Familiarity with deregulated U.S. electricity, natural gas markets, and corporate sustainability initiatives.
- Strong technical proficiency with Microsoft Office suite (Excel, PowerPoint, Word, Outlook).
Benefits
- Consistently hitting or exceeding the squad’s portfolio retention (GRR) and expansion/upsell (NRR) revenue targets.
- Ensuring 100% squad adherence to the Success Playbook, including timely execution of Quarterly Business Reviews (QBRs) and client Health Checks.
- Effectively serving as the squad’s primary shield—resolving internal friction, complex billing issues, and client escalations cleanly.
- Fostering a strong culture of accountability and continuous improvement by actively mentoring CARs and developing them into high-performing account owners.
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