Account Executive - Membership Services CLTFC

Tepper Sports & Entertainment
Charlotte, NC
Category Customer Service
Job Description
The Account Executive – Membership Services will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.

Requirements

  • Deliver exceptional customer service to an assigned portfolio of PSL Owners
  • Lead PSL Owners through annual season ticket renewals and Silver Club extensions
  • Maintain detailed and accurate customer records in CRM
  • Fulfill game day responsibilities including in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs
  • Resolve event day ticketing and seating issues in collaboration with gameday operations staff
  • Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces
  • Plan and execute retention-focused events and experiences that add value to the PSL Owner experience

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
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