Account Lead / Customer Success Lead (Remote: St Louis, MO)

Requirements

• A minimum of four years of experience in the travel industry, specifically in managing meetings/events
• Knowledge of virtual and hybrid event options
• Experience with managing the lifecycle of a program, including final reconciliation
• Knowledge of Cvent preferred
• Must be able to travel 35% of the time, including Internationally
• Proximity to client headquarters office preferred
• Experience working in a virtual office environment
• Proven excellent oral and written communication skills in both internal and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers
• Wide range of computer skills: Proficient in Word, Excel, and Internet/social media
• Database management programs (proficient in Lanyon and Cvent)
• Outlook (email and scheduling)

Benefits

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service