Account Lead

Crane Worldwide Logistics
Houston, TX
Job Description
The Account Lead is responsible for managing client relationships, communication, and issues escalation. They guide work, manage client reports, and plan warehouse layouts. Other duties include organization, problem-solving, and negotiation skills.

Requirements

  • Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
  • Work as intermediary for communication between client and their operations teams and Crane Worldwide network
  • Escalate all issues with a shipment immediately to the client to insure prompt resolution
  • Manage all client requests and follow up to insure that the client needs are met
  • Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
  • Responsible for managing the client reports and assuring accuracy
  • Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored

Benefits

  • 136 hours of Paid Time Off
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time
  • Employee Discounts
  • Wellness Incentives
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