Account Manager - Partnerships

As an Account Manager for the Partnerships team, you will use your keen attention to detail and passion for travel to support our Partners with all aspects of their tour. You will report to the Associate Director of Partnerships who will be your coach and mentor, developing you into a successful team member.

What You Will Do

Maintain an in-depth knowledge of our product, processes, and internal systems, speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics, and initiate and follow-up on customer requests with other Go Ahead departments.

Why It Might Be a Fit

You will be a necessary stakeholder in how the team supports the partners strategically and creatively, and will have the opportunity to travel to various conferences and/or in-person customer meetings to present to potential travelers.

Requirements

• 1-2 years of experience in customer service, account management, sales support, or a similar client-facing role
• Strong verbal communication and influencing skills
• Able to thrive in a fast paced, entrepreneurial environment
• Proactive self-starter who embraces challenges and takes initiative
• Highly organized and skilled at managing multiple priorities effectively
• Team-oriented professional invested in the success of the company and colleagues
• Intrinsically motivated to achieve goals and drive personal success
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team and across departments

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.