Account Manager

Requirements

• Serve as the primary point of contact and trusted advisor for assigned customer accounts
• Drive customer retention and revenue growth by delivering consistent, measurable value
• Manage a high-volume portfolio through scalable engagement strategies, digital outreach, and marketing automation
• Balance customer advocacy with business objectives to support long-term partnership success
• Maintain deep knowledge of Stova products, features, and positioning to effectively guide customers and identify opportunities
• Accurately forecast renewals, risk, and expansion opportunities on a weekly basis
• Partner cross-functionally with internal teams to ensure alignment, customer success, and a consistently excellent customer experience
• Build strong relationships with stakeholders by proactively addressing challenges, identifying opportunities, and driving adoption and engagement