Account Manager

Ohio Gratings, Inc.
Canton, OH
Category Customer Service
Job Description
The Account Manager is responsible for maintaining and developing relationships with new and existing customer base, supporting existing business, introducing customers to new services and product offerings, and continuing to develop new leads.

Requirements

  • Be a knowledgeable resource to the customer by asking the right and necessary questions, obtaining pertinent information in order to complete an accurate and competitive quote, and offer superior solutions to customers.
  • Establish and maintain business relationships with each customer.
  • Primary contact for clients and customers.
  • Promptly respond to customer inquiries and accurately enter orders.
  • Track-specific quotes on a day-to-day basis including aluminum, heavy duty steel, and other special requests.
  • Assure specifications and details are complete on all quotes.
  • Pricing authority on quotes up to pre-approved limit and review those over the amount with sales management.
  • Keep management aware of lost business on weekly basis.
  • Enter and maintain client information files in the computer system.
  • Make order changes as needed to service the customer’s needs.
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