Account Manager

The Account Manager is an operations leader who will communicate a vision for how we best serve our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

What You Will Do

Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees, develop a highly functioning client team, and ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work.

Why It Might Be a Fit

Able to make independent financial decisions for scope of responsibility, foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction, and interact effectively with multi-functional and diverse backgrounds.

Requirements

• A Bachelor’s degree or equivalent experience
• Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
• Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
• Excellent client service skills with a service-minded approach toward the client
• Proven experience in the delivery and management of complex or multi-service solutions for clients
• Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
• Attention to detail with demonstrated organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Able to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Able to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude
• Intermediate to expert level Microsoft Office skillset

Benefits

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts